Geting vicidial (vicibox7) configured to send email via Sendgrid requires a few extra steps. Here is what you need to do in order to get things moving. Speedy Delivery!!!
Read More >>How to set up (and recover) Vicidial audio recording conversion and FTP to an archive server.
I have a large volume customer with a Vicidial cluster that I set up to convert call recordings to MP3 format and FTP them to an archive server where they are cataloged and accessible via a lookup tool. Everything was working great until their FTP server went down and they didn't realize it for 14 days. This post outlines how to set up audio conversion and FTP, and what was done to get the 14 days of recordings moved over to the archive server.
Read More >>Custom Vicidial web form using jQuery and AJAX to control the call via the agent and non-agent API's.
Vicidial has a lot of great features out of the box to build forms and scripts for agents to follow. However, sometimes it is worth the time and investment to create custom web forms that can greatly improve the call flow, and help agents obtain more accurate data.
Read More >>Load leads directly into the Vicidial Database
From time to time we get a client that needs to load lists into Vicidial daily on a daily, or even hourly basis. Having the client email the list and then doing a manual upload can be quite cumbersome. To make the process more efficient, I developed an application that will allow the client to use a web interface to upload their list, and have it load to the dialer in real time.
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